Refund and Returns Policy
Return Time Frame
Customers have 14 days from the date of sale to return an item.
Condition of Items
To be eligible for a return, items must be in their original condition: new, unworn, unwashed, and with all tags attached. Any items returned in a used, damaged, or altered condition will not be accepted and will be returned to the customer at their expense.
Excluded Items
The following items are not eligible for return:
- Underwear
- Towels
- Sheets
- Sale items
Return Shipping Costs
Customers are responsible for the cost of return shipping. Additionally, returns may be subject to a 20% restocking fee, which will be deducted from the refund amount.
Refund Method
Refunds will be processed back to the original payment method or issued as store credit, based on the company’s preference.
Return Process
To initiate a return, customers must contact VK Vogue at [email protected] to receive a Return Authorization. Returns without prior authorization will not be accepted.
International Returns
There are no special considerations for international returns. International customers are responsible for all return shipping costs and any associated fees.
Restocking Fees
A 20% restocking fee may be applied to all returns. This fee will be deducted from the refund amount.
Exchange Policy
Exchanges are handled on a case-by-case basis at the discretion of VK Vogue. Customers wishing to exchange an item should contact [email protected] for assistance.
Defective Items
Items received with manufacturing defects must be reported to [email protected] within 14 days of sale. Such items will be subject to inspection, and if deemed defective, may be replaced or refunded without the application of a restocking fee.
Return Authorization
All returns require a Return Authorization. To obtain one, please contact us at [email protected] with your order details. Unauthorized returns will not be accepted.
Any Additional Questions?
Contact us at [email protected] for questions related to refunds and returns.